Laptop Troubleshooting

Problem

Lock Screen not Responding

Toolbar has disappeared in a Google Document

Apps or Add-ons not loading or appearing on screen

Error Message: “Your computer is running low on resources, so no new users can sign in. Please use and account that has already been signed in.”

Touch Pad not responding

Laptop does not connect to the internet or “no log-in servers available”

Adobe Flash player not responding on webpages

Screen is rotated 90 degrees

Desktop is gone and just see apps

NEW! Chrome continues to close when opened

Steps to Correct

Ctrl+Alt+Delete will bring you back to the sign in page.

Computer may be in Full Screen mode. To get back, press Ctrl+Shift+F. If this does not work, there should be a small carrot (^) in the upper right corner. Try clicking on the carrot (^).

Check pop-up blocker. Click to allow pop-ups on the computer. Then try loading app or add-ons again.

This error message shows up when too many users have signed into the computer by using the “Switch User” option. SHUT DOWN the computer. You may get a message informing you that certain programs are currently open, continue the SHUT DOWN. Encourage all students to sign out completely when they are finished using laptops. Don’t close lid until completely logged off.

Many times this issue can be solved by simply shutting the laptop lid for a 10 seconds and then open again. In some cases, the laptop will need to be shut down and restarted.

Look at bottom right corner to find the WIFI icon. If there is an asterisk (*), click on it and select THCSD SECURE wireless. Or shut down laptop and restart.

Adobe Flash player not responding on webpages

Ctrl+Alt+Up/Down arrow

Windows+A - then take it out of tablet mode

Go to the upper right hand corner of your screen. Look for the three vertical dots; select “remove this user” and re-log back into Chrome again.